Common Questions
We want your experience to feel easy and clear from the very start.
Answers to the Questions We Hear Most
Starting therapy comes with a lot of questions — and that's a good thing. Here are the ones we hear most often. If yours isn't here, don't hesitate to reach out.
Getting Started
What can I expect from my first session?
Your first session is about getting to know each other. We'll talk about what brought you in, what's going on in your life, and what you're hoping to get from therapy. You don't need to have everything figured out or know the "right" things to say — just show up as you are.
We'll also spend some time discussing how we'll work together, answer any questions you have, and make sure the fit feels right. If for any reason it doesn't, we'll help you find someone who's a better match.
How do I schedule my first appointment?
The easiest way is to fill out our contact form or give us a call. We'll schedule a free 15-minute phone consultation first — this is a brief, no-pressure conversation to make sure we're a good fit before you commit to anything.
How do I know if Gather is the right fit for me?
The fit between you and your therapist is one of the most important factors in successful therapy. That's exactly why we offer a free 15-minute consultation — so you can ask questions, get a sense of our approach, and decide if it feels right. But your choice and autonomy don't end there. Sometimes it takes a few sessions or more to see if the fit is right. At any time you have the right to ask for a referral to another clinician if this is what is best for you.
Do I need a referral to start therapy?
No referral is needed. You can contact us directly to get started. If you've been referred by another provider, that's great too — just let us know and we can coordinate care if you'd like.
What are your fees and do you take insurance?
Our fees range from $175 to $200 for an individual session, depending on your clinician. Initial intake sessions are slightly higher at $200-$225 per session.
We are in the process of being credentialed for BCBS of Massachusetts, Harvard Pilgrim and Health New England.
If you are part of a PPO network, you may be able to get reimbursed for counseling services and we are happy to provide you with a superbill.
I live in Iowa (or Vermont). Can I work with you if I don't live in Massachusetts?
Yes! I have licenses in Iowa, Vermont and Massachusetts. You may be able to get reimbursed for BCBS insurance in Iowa if you have the BlueCard plan or participate in a PPO plan.
About Therapy
How long does therapy typically take?
It depends on what you're working through. Some people find meaningful relief in a few months. Others stay longer because therapy becomes a valued part of how they process life. There's no set timeline — we work at your pace, with your goals in mind, and we check in regularly about how things are going.
What is counseling like and how long does it take?
Typically, we initially see clients weekly. This provides continuity and momentum as we walk together through the process of assessing your goals and needs and begin to develop our relationship and establish trust and safety.
Sessions are typically 60 minutes. After 3-5 sessions we will provide our initial thoughts on what approach will be the most helpful as well as a tentative treatment plan. We will invite your thoughts and collaboratively decide next steps.
EMDR sessions are more structured and follow a protocol. We are happy to provide additional information about EMDR, just reach out.
What therapeutic approaches do you use?
Our clinicians draw from multiple evidence-based modalities including Emotionally Focused Individual Therapy (EFIT), EMDR and Interpersonal Process Therapy. We also utilize interventions and theory from Acceptance and Commitment Therapy (ACT), Exposure and Response Prevention (ERP) and Cognitive and Behavioral Therapy (CBT). We tailor our approach to what works best for you — therapy should fit your needs, not the other way around.
Do you offer telehealth / online sessions?
Yes. Although we believe that in-person therapy provides a level of connection deeper than virtual work, we know not everyone can attend in person and there are good uses of online therapy. We offer secure, HIPAA-compliant telehealth sessions for clients who prefer to meet online or can't make it to the office. Some clients use a combination of in-person and telehealth . Just let us know your preference.
What's the difference between individual and group therapy?
Individual therapy is private, one-on-one time with your therapist to explore your experiences in depth. Group therapy adds the dimension of community — being witnessed by others who understand what you're going through, practicing new ways of relating, and discovering you're not as alone as you feel.
But the benefits of group therapy go beyond finding support and belonging. Group provides a unique opportunity to work on your unhelpful relational patterns (for example, avoiding conflict, feeling like you can't connect in the ways that you would like, pushing others away despite longing for closeness) in real time.
Rather than talking about an experience that already happened with your individual therapist, with the help of a group therapist, you can identify the pattern while it's happening in a group and work on it in real-time. This provides a corrective experience and builds new neuropathways and ways of relating with others so that you can have the closeness you long for.
Many clients find both forms of therapy highly complementary. We can help you figure out which is the best fit — or whether doing both makes sense.
Are there any conditions or issues you don't work with?
We believe that serving others includes being clear about certain life circumstances and/or mental health concerns for which we do not have the specialized skills to provide the most effective treatment.
Toward that value, we do not take new clients for the following:
- couples therapy
- family therapy
- treatment for anyone under the age of 18
- those involved in an open child protection case
- those involved in a custody battle or anticipate one
- those court ordered for therapy
- those currently involved with any criminal/court issues
- those who need treatment for substance use disorder as a primary diagnosis
- those currently in imminent crisis with active self-harm or suicide concerns that require an on-call therapist
- treatment for a personality disorder as the primary diagnosis
Scheduling & Logistics
What is your cancellation policy?
We ask for at least 24 hours' notice if you need to cancel or reschedule. Late cancellations or no-shows are subject to a fee of $100 as we reserve that time specifically for you.
Where are you located?
We are located in downtown Florence in the Parsons Block Building. Our address is 82 1/2 Maple St, Florence, MA 01062. Our office is a light-filled, open space that we think you will love!
What are your office hours?
We see clients by appointment only. Sessions are available weekdays during daytime hours. Requests for evening appointments will be considered.
How often will I need to come in?
Most clients start with weekly sessions. As therapy progresses, we may adjust to biweekly or monthly depending on your needs and goals. For group therapy, attendance is typically weekly. We'll figure out the right cadence together.
Good Faith Estimates & Privacy Notices
Good Faith Estimate Disclaimer for Established Clients
A Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created, and does not include any unknown or unexpected costs that may arise during treatment.
If you are billed for more than this Good Faith Estimate, you have the right to dispute the bill.
Throughout your treatment, the provider may recommend additional items or services as part of your treatment that are not reflected in this estimate. These would need to be scheduled separately with your consent and the understanding that any additional service costs are in addition to the Good Faith Estimate.
If your needs change during treatment, your provider should supply a new, updated Good Faith Estimate to reflect the changes to treatment, and the accompanying cost changes.
You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available.
The Good Faith Estimate is not a contract between provider and client and does not obligate or require the client to obtain any of the listed services from the provider.
You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill.
There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.
To learn more and get a form to start the process, go to www.cms.gov/nosurprises or call HHS at (800) 985-3059.
For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call (800) 985-3059.
Keep a copy of your Good Faith Estimate in a safe place or take pictures of it. You may need it if you are billed a higher amount.
You can find our HIPAA Notice and Notice of Rights and Protections Against Surprise Medical Bills, in compliance with the No Surprise Act, below.
If you have any questions about the process, please let us know!
Let's Connect
We're here when you're ready
Free 15-minute consultation.
No pressure. No Commitment.
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